Next Stop, Unannounced: Audio and Visual Information on Buses
If you cannot see the street or hear the driver, how do you know when to get off? New regulations are finally rolling audio-visual announcements out across Britain’s buses. Here is what is required and by when.
Getting Your Money Back When Access Fails
A broken lift, a missing ramp or a no-show assistance team can cost you a taxi fare, a missed appointment and a wasted day. Here is every route to getting that money back — and they stack.
“You Don’t Look Disabled”: Priority Seating and Invisible Conditions
Priority seats are the one accessibility feature that depends entirely on strangers behaving well. For people whose disability is not visible, that makes them a daily negotiation — and sometimes a confrontation.
Cheaper Travel: Railcards, Bus Passes and the Schemes People Miss
Disabled people pay more to travel and earn less on average. These schemes cut the cost — including the ones nobody tells you about, like a companion travelling at a third off.
Coaches and Ferries: Long-Distance Travel When the Train Won’t Do
Coach travel is the cheapest way to cross the country and the least accessible. Ferries are better than most people expect. Here are the rules for both, and how much notice you actually need to give.
What TfL’s Own Data Says About Step-Free London
We took Transport for London’s published station data and asked two questions of every station: can you reach the platform, and can you get on the train? Here’s what 509 stations look like when you separate them.
Mobility Scooters on Public Transport: The Permit Nobody Tells You About
A wheelchair can board almost any accessible bus. A mobility scooter often cannot — and the rules change between operators, sometimes between towns. Here is how the permit schemes work.
Parked Across the Bus Stop: How to Fight for a Bus Stop Clearway
When cars park across your bus stop, the bus can’t pull in, the ramp can’t deploy, and nobody boards. Here’s how to get your council to protect the stop with a clearway — and what to do in the meantime.
Assistance Dogs: The Refusals That Are Still Illegal
Assistance dog owners are still turned away from taxis, restaurants and shops every week — despite it being unlawful, and in the case of taxis, a criminal offence. Here’s the law and how to use it.
The Ramp That Never Comes: Your Rights When the Bus Leaves Without You
Buses have been legally required to be accessible for years — yet wheelchair users still get left at the kerb. Here’s what drivers must actually do, what the Paulley ruling means, and how to complain effectively.