About Access Matters
We’re a small team from Yorkshire with a simple, stubborn belief: if a place is open to the public, it should be open to all of the public.
How this started
It started with a bus stop. Ours. It sits on a main road in Yorkshire, and because the council won’t protect it with a clearway or a no-parking order, drivers park right across it. On those days the bus can’t pull in, the ramp can’t come down — and some days nobody can board at all, wheelchair user or not.
Then we started counting everywhere else it happens. Theatres where the wheelchair spaces are behind a flight of steps. Bars with nothing but high stools. “Accessible” venues whose lift has been broken for months. Hundreds of train and tube stations in London — one of the richest cities on Earth — with no wheelchair access of any kind. And a thousand quiet moments where someone gives up and goes home.
That’s what this site is for: the people who find that “normal” is the problem. Normal steps into a theatre. Normal bar stools. Normal parking habits that block the normal bus.
What we do
Explain your rights
The Equality Act 2010 is powerful and almost nobody outside a courtroom explains it properly. We translate it into plain English you can quote at a manager.
Help you push back
Template letters, escalation routes, and step-by-step guides for complaints that actually get answered — buses, trains, venues and councils.
Join the dots
One blocked bus stop is an anecdote. Fifty reports about the same stop is a campaign. Your reports help us spot the patterns.
What we believe
Access is not a favour. It’s a legal duty, and it’s been one since before smartphones existed. Nobody should have to be grateful for a ramp.
Most exclusion is thoughtlessness, not malice. Which is good news — thoughtlessness can be fixed by asking, loudly and specifically, again and again.
Small barriers are big. A single step decides whether someone goes to the theatre. A parked car decides whether someone gets to work. We refuse to call these minor issues.
Fighting a barrier of your own?
Tell us what happened. We’ll point you at your rights, the right template letter, and the right place to escalate.