Disability Hate Crime: Naming It, Reporting It, Being Believed
The slur from a passing car, the “joke” that follows you down the aisle, the neighbour who makes the street feel unsafe, the online pile-on. Much of it is criminal, most of it is never reported, and the reporting routes are wider than people think.
One Step From the Pavement: The High Street’s Oldest Excuse
A single step excludes a wheelchair user as completely as a locked door — and a portable ramp costs less than a till. Twenty-five years after the law changed, the step is still there. Here is what the law actually requires of shops, and how to move the ones that will not budge.
Locked Out Online: Inaccessible Websites and Your Rights
Everything moved online — booking, banking, benefits, parking. So when a website cannot be used with a screen reader or a keyboard, that is not a technical niggle: it is a locked door. The law covers this, and hardly anyone uses it.
The Inaccessible NHS: When Healthcare Itself Is the Barrier
Fixed-height examination tables, letters you cannot read, phone-only booking, and symptoms dismissed as “part of your disability”. The NHS has legal duties most patients have never been told about — including the Accessible Information Standard.
PIP: Surviving the Assessment and Winning the Appeal
Personal Independence Payment is meant to cover the extra costs of disability. In practice the application is a gauntlet: a 40-page form, an assessment that often misdescribes you, and a refusal most people never challenge — even though around seven in ten appeals win.
The Disabled Facilities Grant: Getting Your Home Adapted Without Going Broke
A stairlift, a wet room, a ramp to your own front door — the Disabled Facilities Grant can pay up to £30,000 towards adapting your home, and most people who qualify have never applied. Here is how the process really works.
The Sunflower Lanyard: What It Is, What It Isn’t, and Where to Get One Free
A green lanyard covered in sunflowers is now recognised across airports, railways and supermarkets as a discreet signal that someone has a non-visible disability. Here is how it works, what it does not do, and where to get one without paying.
Turn Up and Go: You Do Not Have to Book Assistance Days in Advance
Rail staff still tell disabled passengers they should have booked. They are wrong. Turn Up and Go is official industry policy at every station in Britain — here is how it works and what to say when it is refused.
The Wheelchair Space on the Bus: What the Law Says After Paulley
One wheelchair space, a buggy in it, and a driver who says there is nothing they can do. A Supreme Court case settled part of this in 2017 — here is what drivers must actually do now.
Rail Replacement Buses: The Accessibility Black Hole
Engineering works turn an accessible railway into a fleet of coaches with four steps at the door. Here is what operators must provide instead, and how to make sure you get it.