Venues & Buildings
Theatres, pubs, clubs, shops, cafés — anywhere with a door has a duty to open it. One step at the entrance is not a quirk of a lovely old building. It’s a barrier the law expects someone to deal with.
Theatres & live venues
Beautiful Victorian buildings, dreadful Victorian access — and booking systems to match. Access schemes, companion tickets and the Access Card can make it workable; knowing your rights makes it fair.
Pubs, bars & restaurants
High stools, high tables, a step at the door and an accessible loo full of stock. The Equality Act’s anticipatory duty covers all of it — and most fixes cost a venue almost nothing.
Hotels & places to stay
An “accessible room” that turns out to have a bath, one lift for the whole building, and a check-in desk you can’t see over. It doesn’t have to be like that — and when a budget chain proves it, the rest lose their excuses.
What "reasonable" looks like
Nobody expects a listed micropub to install a lift. But almost every venue can manage:
✓ a portable ramp — and staff who know where it is
✓ some standard-height tables, moved on request
✓ table service for anyone who can’t stand at the bar
✓ an accessible toilet that’s available, not a stockroom
✓ a free companion ticket where support is essential
✓ staff who ask “what would help?” instead of freezing
If a venue won’t manage even that, the law is on your side — and so are we.
Turned away at the door?
Name the venue, describe the barrier. We’ll help you write the letter they can’t file under “feedback”.