Plain-English, practical and UK-specific: your rights, the scripts, the template letters and the escalation routes.
We took Transport for London’s published station data and asked two questions of every station: can you reach the platform, and can you get on the train? Here’s what 509 stations look like when you separate them.
When cars park across your bus stop, the bus can’t pull in, the ramp can’t deploy, and nobody boards. Here’s how to get your council to protect the stop with a clearway — and what to do in the meantime.
Assistance dog owners are still turned away from taxis, restaurants and shops every week — despite it being unlawful, and in the case of taxis, a criminal offence. Here’s the law and how to use it.
Buses have been legally required to be accessible for years — yet wheelchair users still get left at the kerb. Here’s what drivers must actually do, what the Paulley ruling means, and how to complain effectively.
The Blue Badge scheme is more generous than most people realise — including for hidden disabilities. Here’s how to apply, what it actually lets you do, and what to do about people parking in bays they shouldn’t.
A station can be advertised as “step-free” and still leave you staring at a 20-centimetre gap to the train. Here’s why the gap exists, how to plan around it, and how to push for better.
For around a quarter of a million people in the UK, a standard accessible toilet is unusable. Changing Places toilets are the answer — here’s what they are, where to find one, and how to campaign for more.
Passenger Assist can make rail travel genuinely workable — when it works. Here’s how to book it, what you’re entitled to on the day, and exactly how to escalate when you’re left on the platform.
Airport assistance is free and legally guaranteed — and airlines damage wheelchairs with depressing regularity. Here’s what you’re entitled to, and exactly what to do if your chair comes back broken.
Why can everyone else book online in two minutes while wheelchair users are told to phone a line that’s only open office hours? A practical guide to getting the seats, the companion ticket, and the show you actually came for.
Drivers who refuse wheelchair users or charge them extra are committing a criminal offence — not just being unhelpful. Here’s the law, and how to report a refusal so it actually counts.
High tables, high stools, a step at the door and a “cosy” basement loo: modern bar design quietly excludes anyone who can’t perch. Here’s what venues are legally supposed to do — and how to ask for it without ruining your evening.