Plain-English, practical and UK-specific: your rights, the scripts, the template letters and the escalation routes.
Disabled people pay more to travel and earn less on average. These schemes cut the cost — including the ones nobody tells you about, like a companion travelling at a third off.
Coach travel is the cheapest way to cross the country and the least accessible. Ferries are better than most people expect. Here are the rules for both, and how much notice you actually need to give.
A wheelchair can board almost any accessible bus. A mobility scooter often cannot — and the rules change between operators, sometimes between towns. Here is how the permit schemes work.
We took Transport for London’s published station data and asked two questions of every station: can you reach the platform, and can you get on the train? Here’s what 509 stations look like when you separate them.
When cars park across your bus stop, the bus can’t pull in, the ramp can’t deploy, and nobody boards. Here’s how to get your council to protect the stop with a clearway — and what to do in the meantime.
Assistance dog owners are still turned away from taxis, restaurants and shops every week — despite it being unlawful, and in the case of taxis, a criminal offence. Here’s the law and how to use it.
Buses have been legally required to be accessible for years — yet wheelchair users still get left at the kerb. Here’s what drivers must actually do, what the Paulley ruling means, and how to complain effectively.
The Blue Badge scheme is more generous than most people realise — including for hidden disabilities. Here’s how to apply, what it actually lets you do, and what to do about people parking in bays they shouldn’t.
A station can be advertised as “step-free” and still leave you staring at a 20-centimetre gap to the train. Here’s why the gap exists, how to plan around it, and how to push for better.
For around a quarter of a million people in the UK, a standard accessible toilet is unusable. Changing Places toilets are the answer — here’s what they are, where to find one, and how to campaign for more.
Passenger Assist can make rail travel genuinely workable — when it works. Here’s how to book it, what you’re entitled to on the day, and exactly how to escalate when you’re left on the platform.
Airport assistance is free and legally guaranteed — and airlines damage wheelchairs with depressing regularity. Here’s what you’re entitled to, and exactly what to do if your chair comes back broken.