Mind the Gap: When “Level Access” Trains Aren’t
A station can be advertised as “step-free” and still leave you staring at a 20-centimetre gap to the train. Here’s why the gap exists, how to plan around it, and how to push for better.
Passenger Assist: How It Works — and What to Do When It Fails
Passenger Assist can make rail travel genuinely workable — when it works. Here’s how to book it, what you’re entitled to on the day, and exactly how to escalate when you’re left on the platform.
Flying While Disabled: Your Rights, and What to Do When They Break Your Wheelchair
Airport assistance is free and legally guaranteed — and airlines damage wheelchairs with depressing regularity. Here’s what you’re entitled to, and exactly what to do if your chair comes back broken.
Taxis and Private Hire: The Law on Wheelchairs, Fares and Refusals
Drivers who refuse wheelchair users or charge them extra are committing a criminal offence — not just being unhelpful. Here’s the law, and how to report a refusal so it actually counts.